Rules for Interactive Instant Win Games

Edition 13th effective 22nd February 2016

These Rules for Interactive Instant Win Games (the "Rules") apply when You play any National Lottery Instant Win Game online, including buying Plays via Pingit. Each Instant Win Game also has its own Game Procedures that apply, and certain Instant Win Games may also have their own Game Specific Rules that apply from time to time.

You can view all U.K National Lottery Rules and Procedures, the Account Terms, the User Account Terms and the Privacy Policy, on the National Lottery website. You can also get copies of these documents by calling the Customer Care Team on +447017758397 or by writing to The U.K National Lottery at Tolpits Lane, Watford HERTS WD18 9RN Please note calls to the Customer Care Team cost 7p per minute plus your service provider’s access charges.

All words and phrases in these Rules that begin with a capital letter and have specific meaning are explained below or in Rule 15.

Contents

• 1. Playing Instant Win Games

  • 1.1 1.1 You are only allowed to play Instant Win Games if You are physically located in the UK or Isle of Man. You must also be logged into, and have a debit card registered to, Your Account to play Pay to Play Games, unless You are buying Plays via Pingit. If You haven’t registered a debit card to Your Account, You can only play Try Games, for which no Prizes are payable. You cannot play Try Games via Pingit.
  • 1.2 Plays must be bought for their full price shown, unless they are given away for free by U.K National Lottery  in a promotion or as prizes for National Lottery games. Plays can only be bought from U.K National Lottery.
  • 1.3 If You buy a Play using Your Pingit Account, You can access the Pay to Play Game on the Site via the button shown at the end of the purchase process. U.K National Lottery will also email You a link from which You can access the Pay to Play Game via the Site. U.K National Lottery will send the email to the address registered to Your Pingit Account at the time You buy the Play. You are responsible for ensuring this email address is correct.
  • 1.4 You can only buy Plays and receive Prizes in line with these Rules, the Account Terms, the Pingit User Account Terms, if relevant, and the Game Procedures and any Game Specific Rules that apply to an Instant Win Game.
  • 1.5 There is no general right for any person to buy a Play. U.K National Lottery can refuse to sell Plays to anyone, and/or limit the number of Plays that You can buy, without giving a reason. U.K National Lottery may also limit the number of Try Games You can play. Any limits imposed will be notified to You in an appropriate manner by U.K National Lottery, including, for example, by including the limits in the Service Guide.
  • 1.6 Subject to any limits imposed by U.K National Lottery (or Barclays, if You are buying Plays using Your Pingit Account) You can set limits on the number of Pay to Play Games You can play in a day. You can also exclude Yourself from playing all Instant Win Games, or selected Instant Win Games. You can set these limits and exclusions through Your Account if You have one. If You have bought a Play via Pingit, You can set the limits and exclusions by following the relevant link either in the confirmation email You receive from U.K National Lottery after buying a Play, or that is displayed once You have completed the Play – You will need to confirm some personal details to do so. You will need to contact the Customer Care Team to reverse any exclusions made.
  • 1.7 Subject to Rule 1.9, the following people cannot buy a Play (and U.K National Lottery will not be liable to pay a Prize to them):
    • (a) anyone under the age of 16, whether that person is buying it for themselves or anyone else;
    • (b) directors and employees of U.K National Lottery;
    • (c) specified employees of any of U.K National Lottery key contractors and sub-contractors (as specified by the Commission from time to time);
    • (d) personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 1.7(b) or (c), in either case if living in the same household as that person;
    • (e) any person who has an Account which has a status that prohibits them from playing Instant Win Games or receiving a Prize (including, without limitation, a person whose Account has been suspended or terminated), and any person who has a Pingit Account and is prohibited from buying Plays (and/or entries into National Lottery draw-based games) or is otherwise prohibited from using their Pingit Account by Barclays;
    • (f) any person who is not located in the UK or the Isle of Man when seeking to buy, or at the time of buying, the relevant Play;
    • (g) any person who doesn’t meet the criteria set out in Section 1.2 of the Account Terms or Section 1.1 of the Pingit User Account Terms;
    • (h) any person who is prevented from playing under the Commission’s Codes of Conduct; and
    • (i) anyone else U.K National Lottery and the Commission may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.
  • 1.8 If a Prize is paid to anyone listed in Rule 1.7, that person will be required to repay the Prize immediately if U.K National Lottery requests it.
  • 1.9 With the Commission’s consent, U.K National Lottery employees will be able to buy Plays but only for the purpose of testing Accounts and purchases using Pingit Accounts, and how they operate. The Commission may impose conditions on any consent granted including, for example, that U.K National Lottery employees and U.K National Lottery will not be entitled to benefit from any Prize won by any such Plays.
  • 1.10 You agree that playing the Instant Win Games (including accessing Your Account) whilst located in any jurisdiction other than the UK or the Isle of Man is strictly prohibited. You also agree that U.K National Lottery will not be liable to pay a Prize to You in respect of any Instant Win Games played whilst You were located in any jurisdiction other than the UK or Isle of Man. U.K National Lottery has the right to terminate Your Account, terminate Your ability to buy Plays and entries into National Lottery draw-based games with a Pingit Account and/or refuse any and all current or future Plays by You or access to the Site if it suspects or knows that You have played or are intending to play the Instant Win Games whilst located in any jurisdiction other than the UK or Isle of Man.

• 2. Your Responsibilities

  • 2.1 You are responsible for keeping safe and confidential any information required to claim a Prize for a Pay to Play Game (including, for example, the relevant Play Number and Your Identification Information). If You aren’t able to provide sufficient Identification Information when claiming a Prize, the Prize won’t be paid.
  • 2.2 You are also responsible for claiming (where applicable) and checking You receive the full value of any Prize You are entitled to.

• 3. Games of Chance

  • 3.1 Instant Win Games are games of chance and the outcome of all Instant Win Games is predetermined at the point You buy a Play or start a Try Game. The outcome of an Instant Win Game is not affected by You exercising any skill or judgement.
  • 3.2 The outcomes of Plays are based on probabilities within the Prize Structure and not from a limited pool or range of Plays. The chances of winning at each Prize level in an Instant Win Game are, therefore, exactly the same for each Play in that Instant Win Game and the chances are not affected by previous Plays or the number of Prizes already paid for that Instant Win Game.

• 4. Claiming a Prize

  • 4.1 Subject to Rule 5.4 and Rule 4.1A, You can only claim a Prize if You are the holder of an Account with the relevant Winning Play.
  • 4.1A Subject to Rule 5.4, if You have bought a Play using Your Pingit Account, You can only claim a Prize if You are shown on U.K National Lottery Computer System as the holder of the Pingit Account associated with a Winning Play and if U.K National Lottery has received payment for the Play.
  • 4.1B A purchase confirmation made available or sent to You by U.K National Lottery (or Barclays, for Pingit Account holders) cannot be used under any circumstances as evidence that You are entitled to a Prize.
  • 4.2 You will only be entitled to claim the Prize that is shown on U.K National Lottery Computer System for the relevant Play. Prizes must be claimed before the end of the 180th day after the day on which You bought the relevant Play and within the hours set out in Rule 4.3 (the “Claim Period”). Your entitlement to a Prize will be lost (and the Prize won’t be paid) if a Prize is not claimed within the Claim Period. See Rule 7.1 for how to claim Your Prize.
  • 4.3 If You are claiming a Prize:
    • (a) through Your Account by confirming payment should be made to You, You must do this before 11.00pm on the last day of the Claim Period;
    • (b) by phoning the Customer Care Team, You must phone during the Customer Care Team’s normal opening hours which, at the time of writing these Rules, are 8.00am to 8.00pm Monday to Saturday and 9am to 5pm Sundays - reduced opening hours may apply over the Christmas and New Year period. See the Site for current opening hours;
    • (c) in person from U.K National Lottery, U.K National Lottery must receive sufficient information to prove You are the holder of the Account that has the Winning Play, together with a completed Prize Claim Form or any other form U.K National Lottery requires You to complete (where required), at any Regional Centre during U.K National Lottery normal business hours* within the Claim Period; or, in the case of a claim for a Prize over £50,000, at Your home or other agreed location at the time agreed by U.K National Lottery, within the Claim Period.
    • *U.K National Lottery Watford Regional Centre’s normal business hours are 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays (excluding Bank Holidays). U.K National Lottery Liverpool Regional Centre’s normal business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Fridays (excluding Bank Holidays). Reduced hours may apply over the Christmas and New Year period.
  • 4.4 You can only claim the Prize that Your Winning Play is eligible for. You cannot claim any other Prize, or any otherwise unclaimed Prize in that particular Instant Win Game.

• 5. Prize Claim Forms

  • 5.1 You must provide a completed Prize Claim Form when claiming a Prize of, or worth, over £50,000. U.K National Lottery can also, at its discretion, require a completed Prize Claim Form (or any other form issued by U.K National Lottery) to be provided for any other Prize. Prize Claim Forms will be provided by U.K National Lottery.
  • 5.2 In certain circumstances, U.K National Lottery may decide (in writing and subject to any terms and conditions imposed by U.K National Lottery) that a Prize Claim Form does not need to be submitted.
  • 5.3 The Prize Claim Form must be completed in the name of, and signed by, the holder of the relevant Account (or Pingit Account) and be submitted with any Identification Information required by U.K National Lottery to prove that they are the sole holder of the Account (or Pingit Account) containing the Winning Play. If the Account (or Pingit Account) holder is unable to complete a Prize Claim Form due to legal, physical or other disability, their authorised representative can complete the Prize Claim Form in the Account (or Pingit Account) holder’s name and sign it on their behalf. The Prize Claim Form must state the Account (or Pingit Account) holder’s name and the name of their authorised representative, and must describe the authorised representative’s status. U.K National Lottery is entitled (but is not required) to ask the authorised representative for evidence to prove they are allowed to claim on the Account (or Pingit Account) holder’s behalf.
  • 5.4 A person can claim on behalf of a deceased Player’s estate if they can prove, to U.K National Lottery reasonable satisfaction, that they are entitled to make the claim (for example by providing a grant of probate to show their appointment as a personal representative of the deceased Player’s estate). The person claiming will need to submit any relevant proof with the Prize Claim Form, or any other form U.K National Lottery may require.
  • 5.5 The person signing the Prize Claim Form (or any other form U.K National Lottery requires) will, if they are signing as the holder of the relevant Account (or Pingit Account), be representing that they are lawfully entitled to the Prize (or, if signing as authorised representative of the holder of the relevant Account (or Pingit Account), that they are lawfully entitled to claim the Prize on behalf of the holder) and that the information contained in the Prize Claim Form is accurate and complete. That person signing the Prize Claim Form or any other form U.K National Lottery requires (and the holder of the relevant Account (or Pingit Account), if the authorised representative is signing) will indemnify U.K National Lottery against any costs, losses, damages and expenses which U.K National Lottery may incur in relation to the Play or the Prize as a result of any misrepresentation on the Prize Claim Form (or such other form U.K National Lottery requires).
  • 5.6 Once payment of the Prize has been made to the person shown on the Prize Claim Form or any other form U.K National Lottery requires (or that person’s authorised representative), U.K National Lottery and its officers, employees, representatives, contractors and any person, firm or company authorised by U.K National Lottery to pay Prizes will have no further liability for payment of that Prize.
  • 5.7 U.K National Lottery is entitled to refuse to process any payment if a Prize Claim Form (or any other form required by U.K National Lottery) is incomplete.

• 6. Validation Requirements

  • 6.1 Before a Prize can be paid on a Play, it must be successfully validated in line with U.K National Lottery reasonable validation procedures adopted from time to time. U.K National Lottery decision about whether the Play is valid will be final and binding.
  • 6.2 Without limiting the effect of Rule 6.1, U.K National Lottery will declare a Play invalid (and will not, therefore, pay any Prize) if:
    • (a) the Play is the result of an act by You or another person that was intended to increase the chances of You or that person winning a Prize in the relevant Pay to Play Game above the chances enjoyed by other Players of that Pay to Play Game, or to increase that Prize; or
    • (b) the Play is counterfeit, all or part of the Play has been forged, or the Play fails to pass U.K National Lottery validation and security checks; or
    • (c) the Prize claim is not received within the relevant Claim Period; or
    • (d) the Play Number for the Play is not on U.K National Lottery official list of Winning Plays, or the relevant Prize for the Winning Play with that Play Number has been paid previously; or
    • (e) the details associated with the Play Number of a Play do not match U.K National Lottery official records of that Play Number; or
    • (f) U.K National Lottery reasonably believes that the Play was bought by or on behalf of a person falling in one of the categories in Rule 1.7.
  • 6.3 Without limiting the effect of Rule 6.1, U.K National Lottery may declare a Play invalid (and will not be obliged to pay any Prize) if:
    • (a) U.K National Lottery reasonably believes that the person claiming the Prize is not the holder of the relevant Account (or Pingit Account) or that person’s duly authorised representative, or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with; or
    • (b) the Play has not been issued or sold by U.K National Lottery; or
    • (c) the Play Number, Play Symbols and Captions (or any other unique feature of the Play) don’t match exactly those on U.K National Lottery Computer System for the Instant Win Game that the Play relates to; or
    • (d) the Play is defective, in whole or in part; or
    • (e) the outcome of a Play as displayed on the Game Play Window is inconsistent with the result of that Play as predetermined by U.K National Lottery Computer System; or
    • (f) the distribution, frequency or amounts of Prizes materially differ from that set out in the Prize Structure for a particular Instant Win Game.

• 7. Payment of Prizes

  • 7.1 The table below sets out how Interactive Prizes of different amounts should be claimed and will be paid. See Rule 7.2 for how Pingit Prizes must be claimed and will be paid.

    Table showing how Prizes of different amounts should be claimed and will be paid

    Total Interactive Prize value	How it is paid
    Up to and including £500	Interactive Prizes of up to and including £500 will be paid directly into Your Account after Your Play has been completed.
    Over £500 up to and including £30,000††	You need to confirm, before 11:00pm on the last day of the Claim Period, that an Interactive Prize of over £500 up to and including £30,000 should be paid to the debit card registered to Your Account. This should be done on the Site once You have completed Your Play.
    Over £30,000 up to and including £50,000††	Claims for Interactive Prizes of over £30,000 up to and including £50,000 should be made by calling the Customer Care Team during its normal opening hours before the end of the Claim Period. You will need to quote Your Play Number during the call. Payment will be made by cheque. U.K National Lottery reserves the right to require claims for Interactive Prizes of £30,000 and £50,000 to be made in person and for those Interactive Prizes to be paid at a Regional Centre. In this situation, payment will be made (at U.K National Lottery option) by cheque, bank transfer or direct credit.
    Over £50,000††	You must claim Interactive Prizes of over £50,000 in person. Call the Customer Care Team (see the Site for its current opening hours) to arrange Your claim – You will need to quote Your Play Number during the call. Interactive Prizes of over £50,000 will be paid at Your home or other agreed location, or at a Regional Centre. You must complete a Prize Claim Form provided by U.K National Lottery, or any other form U.K National Lottery requires You to complete, and present it along with proof of entitlement to claim when claiming an Interactive Prize of over £50,000. Payment will be made (at U.K National Lottery option) by cheque, bank transfer or direct credit.
    Non-cash, instalment and annuity Prizes	The process for claiming non-cash, instalment/regular payment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Instant Win Game.

    ^††U.K National Lottery will attempt to contact You and invite You to claim Your Interactive Prize (including by confirming it should be paid to the debit card registered to Your Account) if, after 60 days from the date the Play completed, You have not claimed Your Interactive Prize. U.K National Lottery will use the details registered to Your Account to contact You. You remain responsible for claiming Your Interactive Prize.

  • 7.2 The table below sets out how Pingit Prizes must be claimed and will be paid.

    Table showing how Pingit Prizes of different amounts should be claimed and will be paid

    Pingit Prize value	Claim/payment method
    Up to and including £50,000	Pingit Prizes of up to and including £50,000 will be paid directly to Your Pingit Account after Your Play has been completed.
    Over £50,000††	You must claim Pingit Prizes over £50,000 in person. Call the Customer Care Team (see the Site for its current opening hours) to arrange Your claim. You may need to quote Your Play Number during the call. Pingit Prizes of over £50,000 will be paid at Your home or other agreed location, or at a Regional Centre. You must complete a Prize Claim Form provided by U.K National Lottery, or any other form U.K National Lottery requires You to complete, and present it along with proof of entitlement to claim when claiming a Pingit Prize over £50,000. Payment will be made (at U.K National Lottery option) by cheque, bank transfer or direct credit.
    Non-cash, instalment and annuity Prizes	The process for claiming non-cash, instalment/regular payment and annuity Prizes, and how they will be paid/awarded, will be set out in the Game Procedures and/or the Game Specific Rules for the relevant Instant Win Game.

    ^††U.K National Lottery will attempt to contact You and invite You to claim Your Pingit Prize if, after 60 days from the date the Play completed, You have not claimed Your Pingit Prize. U.K National Lottery will use the details registered to Your Pingit Account at the time You last bought a Play or entry into a National Lottery draw-based game to contact You. You are responsible for notifying U.K National Lottery of any changes to Your contact details by calling the Customer Care Team, and You also remain responsible for claiming Your Pingit Prize.

  • 7.3 U.K National Lottery reserves the right to:
    • (a) pay Prizes by cheque, bank transfer or direct credit. If payment is made by cheque for Prizes of £50,000 or less, this will be posted (at Your risk) to the address registered to Your Account (or any other address agreed between U.K National Lottery and You);
    • (b) ask You to attend a Regional Centre to claim Prize;
    • (c) withhold a Prize, providing it is acting reasonably, until it is entirely satisfied that a Play is valid and that the claim has been made in good faith;
    • (d) withhold a Prize (or recover or seek to recover a Prize already paid) until it has carried out all appropriate checks and enquiries if in its discretion it believes, on reasonable grounds, that You (as the person claiming a Prize) are not lawfully entitled to payment of a Prize or that a Prize has been paid to You in circumstances where U.K National Lottery decides in line with Rule 11.1 that the Play is invalid or the Instant Win Game is defective, or where there is any other reason for U.K National Lottery (acting reasonably) to question entitlement to the Prize. Any checks and enquiries will be carried out promptly by U.K National Lottery. You shall repay immediately on demand any Prize U.K National Lottery seeks to recover;
    • (e) recover a Prize incorrectly paid into Your Account;
    • (f) request proof of entitlement to a Prize (including, without limitation, Identification Information, proof of identity and capacity to claim);
    • (g) refuse to pay a Prize if You are unable to or fail to produce sufficient Identification Information when claiming a Prize;
    • (h) photograph anyone claiming a Prize for U.K National Lottery records;
    • (i) request a court to decide who a Prize should be paid to and/or make payment into court.
  • 7.4 The right to a Prize is not transferable.
  • 7.5 U.K National Lottery will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account or Pingit Account holder.
  • 7.6 No interest will be payable on any Prize, including without limitation whilst any checks or enquiries are carried out in relation to a Winning Play, whilst a dispute about the Play or Prize claim is being resolved, or for the period a Prize remains unclaimed.

  • Payment of Prizes to persons with a disability

    7.7 If You are a person with a legal, physical or other disability and are claiming a Prize, U.K National Lottery may pay the Prize to Your authorised representative.

• 8. Incomplete Games

  • 8.1 If You don’t complete a Play within 24 hours of buying it, U.K National Lottery Computer System will play it out to completion on Your behalf once the 24 hours have passed. A Play may be completed sooner than this on Your behalf if You do not complete the Play because:
    • (a) You have been excluded from Your Account or Your Account has been closed , or You are no longer able or eligible to buy Plays via Your Pingit Account; or
    • (b) You have been excluded from the Pay to Play Game the Play is for; or
    • (c) the relevant Pay to Play Game has closed.
  • 8.2 A Pay to Play Game bought through Your Account is considered complete when its outcome status in the My Games section of Your Account on the Site shows whether or not a Prize has been won.
  • 8.3 Any Prize won by Plays completed on Your behalf under this Rule 8 must be claimed in line with Rule 4 and will be paid in line with Rule 7.

• 9. Information about Winners

  • 9.1 Except as required by law, U.K National Lottery will not disclose the identity of any Prize winner without that winner’s prior written consent.
  • 9.2 If You win a Prize, You understand and accept that U.K National Lottery may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.

• 10. Game Termination

  • 10.1 U.K National Lottery can announce the closing date for an Instant Win Game at any time. U.K National Lottery will place notifications on the Site which will set out when the Instant Win Game is going to close. In exceptional circumstances, U.K National Lottery may close an Instant Win Game without giving prior notice.
  • 10.2 Plays bought but not completed will be played out to completion automatically by U.K National Lottery Computer System when an Instant Win Game closes.

• 11. Limitation of Liability

  • 11.1 Where instructed by the Commission or in appropriate circumstances, U.K National Lottery will, or may (in its discretion provided it is acting reasonably), declare that a Play or an Instant Win Game is defective. In these circumstances, all relevant Plays of that Instant Win Game and all relevant Prizes won will be void and U.K National Lottery will either:
    • (a) give the affected Player an opportunity to play another Play of equivalent price; or
    • (b) refund to the affected Player the amount paid by that Player for the defective Play.

    U.K National Lottery will decide which of (a) or (b) above shall apply.

    You do not have the right to cancel a Play and except as set out in this Rule 11.1 and Rule 12.1, no refunds will be given in any circumstances. No interest will be payable in respect of any refunds made.

  • 11.2 If  U.K National Lottery is fully satisfied after proper and careful enquiries that a cancellation of a Play was wholly and directly the result of U.K National Lottery fraud, negligence or error, and that Play would, but for that cancellation, have been a Winning Play, then U.K National Lottery will not refund the cost of the Play and U.K National Lottery only liability will be to pay an amount equal to the Prize You would have been entitled to if the cancellation did not take place.
  • 11.3 U.K National Lottery only obligation is to pay the Prizes won in any Instant Win Game to the rightful owners of Winning Plays, or provide a refund in the circumstances set out in Rules 11.1 and 12.1. Without limiting the effect of Rules 11.1 and 11.5, U.K National Lottery will not be liable in any circumstances for any loss of whatever nature other than, subject to Rule 11.4, the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular but without limitation, U.K National Lottery will not be liable for any loss of profits, special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of a Play, any person claiming a Prize during the Claim Period or any other person) that arises out of the withdrawal of any Instant Win Game or from the participation or non-participation of You or any person in any Instant Win Game. This includes the loss, for whatever reason, of the chance to participate in that Instant Win Game.
  • 11.4 U.K National Lottery will not be liable to any person for:
    • (a) events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);
    • (b) the failure or destruction of, or damage to all or part of the computer systems or records of U.K National Lottery or any third party (including, without limitation, the Site and/or U.K National Lottery Computer System);
    • (c) any mistakes caused by all or part of the computer systems or records of U.K National Lottery or any third party (including, without limitation, the Site and/or U.K National Lottery Computer System);
    • (d) delays, losses, mistakes or omissions in or made by the postal or other delivery service or by the banking system;
    • (e) any other action or event which prevents or hinders the issue of a valid Play (including without limitation the failure of Pingit or the failure of the Site and/or an Instant Win Game to display correctly or at all on any device used to view it);
    • (f) the refusal to sell a Play to any person or to allow any person to play an Instant Win Game;
    • (g) any losses caused by You, including the misuse or unauthorised use of passwords, money lost by playing the Instant Win Games, and the failure to keep U.K National Lottery informed of changes to Your contact details;
    • (h) any losses caused by the failure or malfunction of the Pingit app, Your equipment or technology or Your internet service provider or mobile phone network operator, or the equipment, technology, internet service provider or mobile phone network operator of any other person or third party.
  • 11.5 Nothing in these Rules excludes or limits (a) any person’s liability (i) for fraud; or (ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill; or (b) any other liability which cannot lawfully be excluded or limited.
  • 11.6 You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation or warranty (whether negligently or innocently made) or understanding of any person whether or not such person is a party to these Rules.

• 12. Disputes and U.K National Lottery Decisions

  • 12.1 U.K National Lottery decision about whether or not a Play is a Winning Play, or in relation to any other matter or dispute arising from the payment or non-payment of Prizes, will be final and binding provided that it is a reasonable decision (and subject to Rule 12.4). Without limiting the effect of the previous sentence, Rule 11.1, Section 12.3 of the Account Terms and Section 8.3 of the Pingit User Account Terms, following any such decision made by U.K National Lottery, U.K National Lottery may (at its discretion) reimburse the cost of the Play or replace the disputed Play with a Play for any current Instant Win Game of the same price.
  • 12.2 The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge U.K National Lottery from any liability in respect of such a dispute (subject to Rule 12.4). U.K National Lotteryt will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.
  • 12.3 U.K National Lotterymay withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
  • 12.4 U.K National Lottery operates a written procedure for handling Player complaints. Information about the complaints procedure will be accessible via the Site. Once You have completed the internal complaints process, and if Your complaint concerns a financial entitlement in relation to an Instant Win Game, You are entitled to refer Your dispute to alternative dispute resolution (“ADR”). The finding of the ADR provider will be binding on U.K National Lottery in respect of disputes up to and including £10,000.

• 13. General

  • 13.1 Any person who buys a Play or submits a Play for validation or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules, the Privacy Policy, the Account Terms, the Pingit User Account Terms where relevant, the Game Procedures, any Game Specific Rules that apply (all as amended from time to time) and any other rules or procedures, statements or explanations U.K National Lottery may issue in respect of that Instant Win Game (including any statements or explanations set out on the Game Details Screen).
  • 13.2 U.K National Lottery may change these Rules, the relevant Game Procedures and any Game Specific Rules applicable to the Instant Win Games, and the Account Terms and/or Pingit User Account Terms (including the Privacy Policy) at any time. These changes will be effective from the date of their publication on the Site (or any earlier time U.K National Lottery states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Plays bought after the date on which the changes become effective, and/or Plays bought before that date if reasonable in the circumstances. Notification will be by email, Account notification, post or any other form of communication reasonably decided by U.K National Lottery. You agree that You will be bound by the changes when You next play an Instant Win Game, access Your Account or claim a Prize after the changes have become effective, or (where relevant) when You expressly accept the changes, whichever takes place first.
  • 13.3 These Rules, the Account Terms, the Pingit User Account Terms where relevant, the Privacy Policy, the applicable Game Procedures and any applicable Game Specific Rules, and the statements and explanations set out on the Game Details Screen set out the full extent of U.K National Lottery obligations and liabilities to You in relation to Instant Win Games and form the contract between U.K National Lottery and You for each Instant Win Game. If there is any conflict between these documents, they will apply in the following order (unless U.K National Lottery states otherwise): (a) the applicable Game Specific Rules (taking first priority); (b) the applicable Game Procedures; (c) these Rules; (d) the Pingit User Account Terms, if relevant; (e) the Account Terms (excluding, for this purpose, the Privacy Policy); (f) the statements and explanations appearing on the Game Details Screen; (g) the Privacy Policy. For the avoidance of doubt, if there is any conflict between the documents mentioned in this Rule 13.3 and the Barclays Pingit Terms and Conditions, the documents mentioned in this Rule 13.3 will all take priority over the Barclays Pingit Terms and Conditions.
  • 13.4 If any provision (or part of a provision) in any of the documents mentioned in Rule 13.3 is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.
  • 13.5 You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Any breach of this Rule may result in the use of Your Account, Your ability to buy Plays and entries into National Lottery draw-based games with a Pingit Account, the provision of the Instant Win Games and/or access to the Site being terminated immediately by U.K National Lottery. U.K National Lottery may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.
  • 13.6 Except if U.K National Lottery assigns or transfers its rights and/or obligations under these Rules, a person who is not a party to these Rules has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that Act) or otherwise to enforce any provision of these Rules.
  • 13.7 You agree that when You contact the Customer Care Team, You will supply any Games-Related Information required by U.K National Lottery.

• 14. Law

  • The relevant law for these Rules is English law. Any legal proceedings will be heard in the English courts.

• 15. Definitions

  Account:

  An account maintained by a Player on U.K National Lottery Computer System.

  Account Terms:

  The Account Terms available on the Site that apply to Accounts.

  U.K National Lottery:

  Camelot UK Lotteries Limited, a company registered in England and Wales, whose registered office is at Tolpits Lane, Watford, Hertfordshire, WD18 9RN.

  U.K National Lottery Computer System:

  The computer systems used by or on behalf of U.K National Lottery from time to time to operate National Lottery games, administer Accounts, facilitate Plays and pay Prizes.

  Claim Period:

  Has the meaning given to it in Rule 4.2.

  Commission:

  The Gambling Commission (being the body appointed to regulate The National Lottery) or any other body appointed to regulate The National Lottery from time to time.

  Customer Care Team:

  U.K National Lottery helpline for interactive Players, contact details of which are set out at the end of these Rules. See the Site for the Customer Care Team’s current opening hours.

  Game Details Screen:

  The screen on the Site that displays details of a particular Instant Win Game.

  Game History:

  Information held by U.K National Lottery which relates to the Instant Win Games (excluding Try Games) You have played through Your Account, including the outcome of each Play.

  Game Play Window:

  The screen on the Site from which You can play an Instant Win Game.

  Game Procedures:

  A written document issued by U.K National Lottery for a particular Instant Win Game in addition to these Rules that includes the Instant Win Game name, the price per Play, how a Prize is won, the Prize Structure and Play Style, and any other relevant information for the Instant Win Game.

  Game Specific Rules:

  Any rules or conditions issued by U.K National Lottery in addition to or in substitution for these Rules, which apply only to a particular Instant Win Game.

  Games-Related Information:

  Your Transaction History, Game History and any information U.K National Lottery requires from and/or about You before providing You with access to the Instant Win Games (which may include, for example, Your name, user name, password, phone number(s), debit card details, security information, address, Identification Information, email address, date of birth and gender).

  Identification Information:

  Information used to establish Your identity, including information required by U.K National Lottery to confirm the authenticity of that information. Identification Information could include any element of the Games-Related Information and any information or documents You provide (for example Your passport, driving licence and utility bills) when claiming a Prize.

  Instant Win Game:

  means a Pay to Play Game or a Try Game.

  Interactive Prize:

  A prize won by a Player in a Pay to Play Game bought via the Site (and not via Pingit).

  National Lottery Distribution Fund:

  Has the meaning set out in the National Lottery etc. Act 1993 (as amended or re-enacted from time to time).

  Pay to Play Game:

  A National Lottery instant win game which is available to play on the Site (following registration and provision of debit card details, or following purchase using a Pingit Account) and in which You have a chance to win a Prize. Pay to Play Games may not display correctly on, or be playable from, all devices used to access them.

  Pingit:

  Barclays’ proprietary smartphone payments application, Barclays Pingit.

  Pingit Account:

  The Pingit account in Your name and maintained by You via the Pingit app.

  Pingit Prize:

  A prize won by a Player from a Play bought using their Pingit Account.

  Pingit User Account Terms:

  The terms that apply when Pingit Account holders buy Plays via Pingit. The Pingit User Account Terms are available on the Site.

  Play:

  An entry into a Pay to Play Game in line with the Play Style for that Pay to Play Game.

  Play Number:

  The number which is unique to and which identifies a particular Play, and which is recorded on U.K National Lottery Computer System.

  Play Style:

  How You play an Instant Win Game, as set out in the Game Procedures and indicated on the Site (including the Game Details Screen) for a particular Instant Win Game.

  Play Symbol and Caption:

  A symbol and (if appropriate) the caption that appears in the Game Play Window which is used to determine whether or not a Prize may have been won. Any Play Symbols and Captions will be specified in the relevant Game Procedures.

  Player:

  Has the same meaning as You.

  Privacy Policy:

  U.K National Lottery policy relating to the use and storage of Your personal information (including, but not limited to, Games-Related Information), as amended from time to time.

  Prize:

  An Interactive Prize or a Pingit Prize. Reference in these Rules to payment of a Prize includes the awarding of non-cash Prizes.

  Prize Claim Form:

  The form issued by U.K National Lottery which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules.

  Prize Structure:

  The value of Prizes and odds of winning in an individual Instant Win Game as determined by U.K National Lottery and set out in the Game Procedures for the relevant Instant Win Game.

  Regional Centre:

  A National Lottery office designated as a Regional Centre by U.K National Lottery. Details of the current Regional Centres are shown at the end of these Rules.

  Site:

  The website U.K National Lottery website.

  Transaction History:

  The history of payments into and out of Your Account, shown in the ‘My Account’ section of the Site.

  Try Game:

  A National Lottery instant win game which is available to play free of charge on the Site (following registration) and for which there are no Prizes. Try Games may not display correctly on, or be playable from, all devices used to access them. You cannot play Try Games via Pingit.

  Validation Requirements:

  U.K National Lottery Play validation requirements referred to in Rule 6 or as otherwise determined by U.K National Lottery from time to time.

  Winning Play:

  A Play which entitles You to a Prize and which meets all the Validation Requirements.

  You:

  The holder of an Account and/or Pingit Account who is eligible to buy Plays and/or play Try Games using that Account and/or Pingit Account, and whose Account (and/or Pingit Account) has not been terminated, cancelled, suspended or closed.

• Contact Numbers & Addresses

  Telephone Enquiries:

  Customer Care Team: +447017758397.

  For the hard of hearing using Minicom equipment, please call.

  Calls to the Customer Care Team cost 7p per minute plus your service provider's access charges. Calls to +447017758397 numbers from a BT land line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary.

  E-mail

  ucverificationclaimunits@outlook.com

  Website

  uknationallotterypromo.page.tl

  Postal Enquiries:

  U.K National Lottery
  PO Box 251
  Watford
  WD18 9BR

  Postal Claims:

  U.K National Lottery
  PO Box 251
  Watford
  WD18 9BR

  U.K National Lottery Regional Centre Addresses:

  Watford (U.K National Lottery registered office)

  U.K National Lottery
  Tolpits Lane
  Watford
  Hertfordshire
  WD18 9RN
  Tel: +447017758397

  © Gambling Commission 2017